1. Introduction

At Soul Sanctuary Yoga Dubai, we are committed to delivering exceptional yoga, wellness, and therapeutic services with complete transparency and professionalism. This Refund Policy has been designed in accordance with general consumer protection principles followed in the United Arab Emirates (UAE), ensuring fairness, clarity, and trust between the client and our organization.

By enrolling in any of our programs, including private sessions, group classes, online training, corporate wellness, or specialized yoga therapy, you agree to the terms outlined in this policy. We strongly recommend that all clients read and understand the refund terms before confirming their booking.

2. Registration & Booking Fee Policy

The registration or booking fee is required to confirm your enrollment in a selected yoga program or to secure a time slot with our expert instructors. This fee covers administrative processes, scheduling, and reservation of professional services.

As per standard industry practices in Dubai, booking fees are generally non-refundable. However, Soul Sanctuary Yoga Dubai may review exceptional cases at its sole discretion, particularly when cancellations occur within a reasonable timeframe and valid justification is provided.

3. Cancellation Before Program Commencement

Clients who wish to cancel their enrollment before the official start date of the program may be eligible for a partial refund. Such refunds are subject to administrative deductions, which may include processing fees, scheduling costs, and service preparation charges.

To qualify for a refund, cancellation requests must be submitted in writing via email or official communication channels. Refund percentages may vary depending on how early the request is made prior to the scheduled start date.

4. Cancellation After Program Commencement

Once a yoga program, session, or package has commenced, fees are generally non-refundable. This policy reflects the allocation of resources, trainer time, and operational commitments made in advance.

In line with UAE service-based business practices, once a service has been partially or fully delivered, the client acknowledges that refunds may not be applicable. Clients are encouraged to carefully evaluate their availability and commitment before enrolling.

5. Private & Home Yoga Sessions

For private or home yoga sessions, cancellations must be made at least 24 hours in advance. Sessions canceled within less than 24 hours may be considered utilized and are non-refundable.

In case of emergency rescheduling, we strive to accommodate clients based on trainer availability. However, repeated last-minute cancellations may result in forfeiture of the session without refund.

6. Online Programs & Digital Content

For online yoga classes, recorded sessions, or digital wellness programs, refunds are not applicable once access has been granted. This is in accordance with digital service policies, where content delivery constitutes fulfillment of service.

Clients are advised to review program details before purchasing online services. Any technical issues should be reported immediately for resolution.

7. Package & Membership Plans

For prepaid packages or membership plans, refunds are generally not provided once the package has been activated. Unused sessions may expire as per the validity period stated at the time of purchase.

In special cases, remaining sessions may be converted into alternative services or transferred, subject to approval by management.

8. Medical Conditions & Emergencies

Soul Sanctuary Yoga Dubai understands that unforeseen medical situations may arise. In genuine cases supported by valid medical documentation, clients may request a refund, extension, or transfer of sessions.

Each request is reviewed individually, and decisions are made with fairness and compassion while maintaining operational policies.

9. Corporate & Group Bookings

Corporate wellness programs and group bookings are subject to customized agreements. Refunds for such programs depend on contractual terms agreed upon prior to service delivery.

Once corporate sessions are scheduled and resources are allocated, cancellations may result in partial or no refund depending on notice period and preparation costs.

10. No-Show Policy

Failure to attend a scheduled session without prior notice will be treated as a “no-show.” In such cases, the session will be considered consumed and no refund or rescheduling will be provided.

11. Refund Processing Timeline

Approved refunds are processed within 15–30 business days through the original method of payment. Processing time may vary depending on banking procedures within the UAE.

Clients will be notified once the refund has been initiated.

12. Mode of Refund

Refunds will be issued using the same payment method used during the original transaction unless otherwise agreed. Cash refunds are subject to internal approval and documentation.

13. Service Satisfaction

At Soul Sanctuary Yoga Dubai, client satisfaction is our priority. If you are not satisfied with a service, we encourage you to communicate with our team. We aim to resolve concerns through alternative sessions, trainer reassignment, or customized solutions where possible.

14. Legal Compliance

This refund policy aligns with general UAE consumer protection principles, ensuring fair treatment, transparency, and clarity in service-based transactions. While yoga services are classified under professional wellness services, our policies are designed to respect client rights while maintaining operational integrity.

15. Policy Modifications

Soul Sanctuary Yoga Dubai reserves the right to modify or update this Refund Policy at any time without prior notice. Updated policies will be reflected on our official platform and will apply to future bookings.